Refund and Returns Policy
At Khaalis Zaike, we take pride in offering high-quality, organic products to our valued customers. We understand that there may be situations where you need to return or request a refund for your purchase. We are committed to ensuring your satisfaction, and we have outlined our return and refund policy to make the process as smooth as possible.
Return Policy
1. Eligibility for Returns:
- We don’t accept returns except for defective items.
2. Return Process:
- If you need to return a product, please contact our customer support team at info@khaaliszaike.com within 2 days of the delivery date.
- Provide your order number and the reason for the return.
- We will guide you through the return process, including the return address.
3. Return Shipping:
- Customers are responsible for return shipping costs unless the return results from our error (e.g., incorrect or damaged product).
Refund Policy
1. Eligibility for Refunds:
- Refunds will be issued once we receive and inspect the returned product. The product must meet the conditions mentioned in our return policy to be eligible for a refund.
2. Refund Process:
- Once we receive your returned item and confirm its eligibility for a refund, we will process the refund within 7 days.
- The refund will be issued to the original payment method used for the purchase.
3. Non-Refundable Items:
- Some products, such as perishable items, may not be eligible for a refund. Please refer to the product description for specific information.
4. Refund Inquiries:
- If you have not received your refund within the specified timeframe, don’t hesitate to get in touch with our customer support team for assistance.
Contact Information
If you have any questions or concerns about our return and refund policy or need assistance with a return or refund, please contact us at info@khaaliszaike.com. Our customer support team is here to help and ensure your satisfaction with your Khaalis Zaike purchase.
Please note that this policy is subject to change, and the most up-to-date version will always be available on our website. We recommend reviewing our policy periodically for any updates.
